Do you offer a money-back guarantee?
Yes! We have a 30 day money-back guarantee! We will give you a refund if you are not happy with the results AFTER 30 days of consistently using our products. We will require before and after photos to understand your concerns, so please take photos before starting with Olli Organics products. The shipping cost will be deducted from the refund amount.
What if I have an allergic reaction from using the products?
We will be happy to refund you as long as you provide us photos of your reaction. If you have known skin allergies, we suggest consulting your GP or testing the mask on a small patch of skin either inside of your elbow or behind your ear.
How much are shipping fees?
FREE SHIPPING FOR CANADA AND USA CUSTOMERS
FREE INTERNATIONAL SHIPPING FOR ORDERS OVER $85 CAD
South America shipping fees: $20 CAD
Europe shipping fees: $14 CAD
Asia, Australia and New Zealand shipping fees: $23 CAD
How long is the shipping time?
Disclaimer: Due to the current Coronavirus situation, there maybe some shipping delays. We ask our customers to please be patient if your order is delayed. We apologize for any inconveniences and will work diligently to track your package.
All packages are shipped out from Canada with tracking number provided.
Shipping within Canada takes 2-8 business days.
Shipping to USA takes 3-6 business days.
Shipping to UK takes 6-14 business days.
Other countries take 6-22 business days.
Please make sure your delivery address is correct in order to avoid delays.
Once your order has been dispatched, it is no longer possible to make changes on the shipping address. Please check your address before placing your order.
We can not grant a refund if your item is in transit.
For all re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for the additional shipping charges to have the order re-shipped to the correct shipping address.
FOR UAE customers, please provide your PO BOX address as your order will be delivered by Emirates Post.
What is USDA Organic certification?
USDA certified organic ingredients are grown and processed according to federal guidelines addressing, among many factors, soil quality, pest/weed control, and use of additives. Organic producers rely on natural substances and physical, mechanical, or biologically based farming methods to the fullest extent possible. All of our products are 95%-100% organic.
Where are your products manufactured?
Our skincare products are all manufactured in Ontario, Canada, with ingredients sourced from around the world.
Is your packaging recyclable and sustainable?
Yes! Living in Canada, we do see the effects of global warming and we want to do our part to help the environment. Due to the nature of organic products, we have to use plastic containers to help preserve the product (no synthetic preservatives used in product) therefore we use only PET plastic containers which are 100% recyclable! To minimalize waste, our products only come in the container and the shipping package.
Why do you use plastic containers?
Due to the nature of organic products, plastic containers are the best to keep light out as well to preserve the product (no synthetic preservatives). We have carefully chosen these containers because they are 100% PET plastic and are 100% recyclable!